RealServ NC Terms and Conditions

This agreement is between RealServ NC and any person authorized to order and enter into an obligation to pay for services from RealServ NC, hereafter in this agreement referred to as "Customer":

1. All orders must be received via our website, email address or phone number.

2. RealServ NC recommends that all Customers order sign activity themselves through the RealServ NC web access account, which is provided at no charge to all Customers to assure sign service correctness and avoid any unnecessary additional charges resulting from erroneous orders. Phone orders may be accepted by RealServ NC as a courtesy to the Customer, however, in electing to place a verbal (phone) order the Customer agrees to waive all warranties pertaining to the correctness of the installed sign panel and rider arrangement, sign panel and/or rider availability, installation date, location, and quantity of installations.

3. The standard RealServ NC sign service includes care and warehousing of your sign panels and riders. Incidental scratches, dents, and bent corners should be expected when warehousing, inventorying, transporting, and installing panels on realty posts. Wind whipped panels, vandalism, detached/fallen panels and other acts of God can contribute to the aforementioned panel characteristics and the Customer agrees that RealServ NC is not responsible for such damage. During the time the material is installed and in use, it is deemed to be in the custody of the Customer and is not insured by RealServ NC against theft, damage, or other loss. RealServ NC Service encourages Customers to visit installation addresses to confirm acceptable conditions although confirmation photos will be provided to the customer upon each completed job.

4. The Customer agrees that unless the Customer specifically marks the desired area they wish to have the signpost installed prior to our arrival or provide adequate written instructions via the form fill on our site during scheduling, that the installer's opinion of the best location is final. If the Customer requests we move the post after installation, a re-installation charge in the amount of the initial installation shall be applicable.

5. Unless extended credit terms have already been established in advance, the RealServ NC service invoice is due upon receipt. Late charges will apply for unpaid invoices over 15 days. The signpost will be removed from the property if the invoice becomes past due. The Customer is responsible for all fees pertaining to the collection of past due amounts, including the standard RealServ NC Service Past Due Collection Processing Fee of $25 per past due invoice, accrued interest as allowed by law, filing and service fees, and all attorney fees and other related expenses incurred by RealServ NC Service related to the collection of past due amounts.

6. If extended credit terms have NOT been established by you, your office, or your Broker (as applicable) in advance, prepayment for installations or related services is required at the time of your order. We will process a credit card supplied by you, your office, or Broker (the "payer") prior to confirming your order:

  • Card types. We can provide processing of Visa, MasterCard, and Discover credit and debit cards. A credit card processing fee is applied to all credit card transactions.

  • Processing success. If the credit card provided is successfully processed (i.e., authorized and funding captured), your order will be noted as “Paid” and processed for completion.

  • Processing failure. If the credit card provided CANNOT be successfully processed, the order submitted shall be noted as “Payment Pending” and will NOT be processed. You are responsible for providing a valid credit card for payment through our RealServ NC Account portal. Credit card payments by phone cannot be accepted.

  • Credit card retention. The RealServ NC Account will retain one (1) credit card per payer. Payment for services cannot be "split" amongst different payers.

  • Credit card protection.  Only the payer will have access to the credit card details.   has no access to cardholder card details. cannot update or edit credit card details.

  • Credits and additional amounts due. If changes subsequent to submission of your original order result in a net amount that is not the same amount paid at the time of your order (for example, the addition or removal of service items), we will establish a credit amount or additional amount due, as appropriate, on the payer's account. This amount is posted to the payer's account (finalized) upon confirmation that the installation or service has been provided.

    • If a credit is due to the payer, the credit shall be recorded on the payer’s account and automatically applied (or portion thereof) by us to the payer's next order in the form of order adjustment (credit). The price of the user’s order, and the Sales Receipt created, will reflect a lower price by the amount of the applied credit.

    • If an additional amount is due, the amount due shall be recorded on the payer's account and automatically applied by us to the user’s next order in the form of order adjustment (upcharge). The price of the user’s order and the Sales Receipt created, will reflect a higher price by the amount of the applied past due amount.

  • Order cancellations/refunds. If an order is canceled outright by the user or the Licensee, the RealServ NC system will provide a refund in full to the payer. Partial refunds will not be processed; credits and amounts due will be processed as described above.

  • Orders placed by RealServ NC. If you contact RealServ NC by email, phone, or by any other means other than your RealServ NC account to manually process an order on behalf of you, your office, or Broker, you agree that a manual service charge may be applied and that you authorize RealServ NC to automatically utilize the credit card you have previously placed on your account for payment of the manually requested services, including the manual service fee.

7. Pricing includes ONE trip to install the signpost and ONE trip to remove the signpost. Additional trips to re-install the post, remove the post (from the property or a secondary location), or trips to offices/homes to pick up agent's materials such as panels or riders will result in additional trip charges.

8. If asked to drill holes in agents/company panel, RealServ NC will not be responsible for damage to the panel as a result of the drilling. If your signs do not have holes, RealServ NC will drill holes in order to complete the order as requested.

9. RealServ NC will install signpost(s) on vacant lots, or lots with buildings under construction. It is the responsibility of the Customer to properly identify the property with a lot number sign, or marked address to properly identify the property for our installer. Failure to properly mark a property may result in duplicate trips and additional trip charges incurred by the Customer if the installer cannot unambiguously determine the correct property location. RealServ NC will not be responsible for any property damage (such as lawn or landscape), RealServ NC re-installation fees, or other liability of any kind if the signpost if installed on the wrong property due to incorrect marking of the property by the Customer. The customer agrees to assume sole responsibility for all property damage (such as lawn or landscape), RealServ NC re-installation fees, or other liability due to incorrect marking of the property by the Customer.

10. RealServ NC warrants that each post-installed will be done so in a professional, courteous manner, with the installation location of the sign selected by our installers using their experience and best judgment. Due to the varied nature and specificity of community by-laws, the Customer is responsible for communicating such requirements to the Company at the time of their order. The Customer acknowledges that the form of the RealServ NC order form is available for this purpose. If the Customer desires that a sign be moved, or if moving the sign becomes required to comply with community regulation or by-laws, a trip charge will be applied if the new sign location was not requested (marked) by the Customer prior to installation or if the Customer failed to advise the company of any applicable signage regulations or by-laws. Added trip charge is is $25 for residential and $35 for commercial.

11. If a problem develops with the sign installation, for example, the signpost is found to be leaning or panels become separated (unhooked), will correct this problem at no charge. Services that are not covered under this Service Warranty include: (a) relocation of an installation if the broker or agent's original location request could not be satisfied because it is improper (for example, placement on public property) or illegal (placement too close to roadways or other regulated rights of way), or unsafe in the judgment of the installer (i.e., over or near utilities); (b) repair of the panels, riders, or post due to theft or damage caused by vandalism, service persons other than RealServ NC (i.e., garbage collectors, snowplows, etc.), or acts of God (wind, flood or tornado); and (c) leaning posts beyond 7 days (1 week) from the installation date. Applicable relocation fees, trip charges, etc. are as shown in the Pricing Summary, below. A standard Service Fee shall apply in all other cases.

12. If RealServ NC waives billing for a particular incident as a professional courtesy or in consideration of other matters, you agree that such courtesy will not constitute a revision of this warranty, nor a binding precedent for similar situations as may arise in the future.

13. Any pictures of RealServ NC post installations remain the property of RealServ NC and may be used for public viewing on various public outlets, such as social media, print, or the RealServ NC website.

14. The Customer agrees that all communications pertaining to the RealServ NC  sign services such as installation and removal notices, rebill notifications, etc. as well all communications regarding invoicing, billing, updates to this service agreement, and all other matters shall be via email at the Customer email address of record, defined as the address provided by the Customer upon the opening of their RealServ NC  sign service account. The Customer agrees to keep this email address up to date, and the Customer acknowledges that they may update their address of record at any time via editing of their personal RealServ NC account profile. The Customer agrees to hold RealServ NC harmless for failure to receive any RealServ NC communication if the Customer does not update their own email address of record via their personal RealServ NC account profile.

15. RealServ NC is not a licensed home inspector, appraisal service, or real estate firm. Our services are offered to property owners, realtors, or property managers to be their eyes and ears on site as well as ensure tenants have fulfilled their legal obligations per any signed lease agreement that may be in place. RealServ NC may site findings and encourage clients to consult with a licensed trade professional.